We Love our Customers:
Our commitment to our customers is as strong as our love for beautiful beads and is at the core of our business. We wanted to provide great beads at good prices whilst making sure excellent customer service is paramount. What this means is that whatever your order size, we believe you should always be 100% happy with your purchase and that if in the unlikely event that you are not we will always endeavour to ensure your complete satisfaction as quickly as possible.
Where we’ve come from and how we got here:
JillyBeads Ltd is a family run business, based in the north of England, formed out of a love for beads and jewellery making, together with a desire to run an e-business that promotes and supports the beading community.
With over 17 years experience in the business we have developed a unique opportunity for beady shoppers to browse and buy good quality, useful and unusual products at very competitive prices on an easy to use and friendly website. We are especially proud of our partnership with Swarovski® and boast one of the largest ranges on sale in the UK, and because we are Swarovski® Authorized Retailers we can get absolutely any of their products within a few days.
We work hard to keep our website up to date and easy to use. We understand you like to follow your order’s progress, so when you register with us, you’ll be able to see your order and track it through the system and be reassured that all is well.
We have a very friendly and knowledgeable staff team, including our own resident designer who has often been featured in the beady press! Most of the team have jewellery making experience and are always happy to help with beady queries whether by phone or email. We encourage them all to try out the products and experiment with designs so that they feel fully qualified to give you practical advice.
Here at Jillybeads we understand that some beaders can be a bit reluctant to buy on line so if that’s you, give us a call as we are always more than willing to take your order over the phone, or even add an addition onto your existing order. We like to make your shopping experience as simple as possible!
We pride ourselves on the quality of our Special Offers, changing them weekly or fortnightly to give you the best value on a wide range of products. We send out a weekly Newsletter to inform you of the latest offers, competitions and new products, so if you don’t want to miss out, sign up here. We may also send you an occasional email postcard to alert you to new products or special events or voucher codes unique to our subscribers.
Ask and we shall try:
We are always on the lookout for new, interesting and useful products – and especially like to follow up on a challenge set by a customer. If you have any suggestions or comments about our products, the website or our service, we would love to hear from you at firstname.lastname@example.org or on 01524 412728. You may also like to get involved with our beady community on Facebook , Twitter or Pinterest.
We understand how much our customers enjoy making bead jewellery and the importance in having the right beads to choose from so we spent many years building up a large range of beads that include Pandora style charm beads, glass beads and genuine Swarovski® crystal beads and much more. We are always adding new products to our site to ensure we have the latest styles and that you’re never short of new and exciting choices.
If you need some inspiration to get beading, we offer lots of easy to follow jewellery kits and downloadable beady projects, so there’s really no need to worry about how to get started.