Shipping & Handling Policy
We do not aim to profit from our postal charges, so you get the best deal possible on the products you buy. Charges start at just £1.50. Goods are dispatched using the Royal Mail. The exact weight of the order is calculated during checkout, so that the postage charge can be accurately determined. Alternatively you can choose to ‘Click & Collect’. You will then be able to pick it up after 3pm on the next working day from 1 Anstable Road, Morecambe LA4 6TG. To make any alternative arrangements, contact us.
Every effort is made to package up all items in such a way as to ensure that they arrive with you in perfect condition.
We aim to despatch within 2 working days of receipt of payment, though very often we can get orders out quicker than that. If there is a delay for any reason, such as at very busy periods we post a note on our home page to keep you informed.
Orders are shipped using Royal Mail options of:-
First Class Post – Prices start at £1.50 and normally, orders despatched one day will arrive the following day, but this is not a guaranteed service from Royal Mail, so if you need guaranteed next day delivery, you should choose the Special Next Day Option;
Recorded Signed For (First Class); the same as First Class but you need to sign on receiving the parcel. This can sometimes be slower than unrecorded mail; Prices start at £3.00.
Special Delivery Next Day Delivery – all orders received by 2.30pm selecting this option, will be delivered the following business day before 1:00pm (N.B. Saturday & Sunday are not considered by the Royal Mail as business days).Prices start at £6.60 and increase in weight bands in line with Royal Mail charges;
Special Saturday Next Day Delivery is available by arrangement and at additional cost to the Special Delivery price, so contact us (email email@example.com, or phone 01524 412728) if you require this option.
FREE First Class Shipping is available to all U.K. delivery addresses for Account holders spending £25.00 or more on goods. Register for account to get this benefit as well as regular 5 and 10% discounts on larger spends.
JillyBeads ships worldwide. If you do not see your country in the drop down list, please contact us and we can arrange for it to be added so you can process your order. Once again, the post is initially handled by the Royal Mail who passes on parcels to the local mail service of the country of destination.
International orders are shipped by:-
Airmail : Prices start at £3.70 for Europe and £4.75 for the rest of the world.
International Signed For : Prices start at £8.70 for Europe and £9.70 for the rest of the world.
We can arrange for an international courier delivery service by special arrangement, so contact us (email firstname.lastname@example.org, or phone 01524 412728) if you require this option.
LAST POSTING DATES FOR CHRISTMAS:
First Class and Recorded Signed For: Friday 20th December 2019
Special Next Day Delivery: Monday 23rd December 2019
The above dates are for intended pre Christmas delivery but we will be despatching until noon on Christmas Eve. We will not be open after that and no Special Next Day Delivery will be processed until 9a.m. on Thursday 2nd January 2020. Any messages left for us will be dealt with on that day.
We aim to dispatch orders within 2 working days of receipt of the order and payment but our turnaround time is often less than 24 hours.
A confirmation email is sent to you once the order has been placed, and a second email is sent once the order has been packed and is ready for despatch.
If there is a delay for any reason, such as at very busy periods we post a note on our home page to keep you informed.