Delivery & Handling Policy
Our office is closed for enquiries and despach between 11.30 a.m. 24 December 2020 and 4 January 2021.
Orders placed and enquires made during this period of time will be despached as soon as possible on or after the 4th Jan.
We do not aim to profit from our postal charges, so you get the best deal possible on the products you buy. Charges start at just £1.50. Goods are dispatched using the Royal Mail. The exact weight of the order is calculated during checkout, so that the postage charge can be accurately determined. Alternatively, you can choose to ‘Click & Collect’. You will then be able to pick it up after 3pm on the next working day from 1 Anstable Road, Morecambe LA4 6TG. To make any alternative arrangements, contact us.
Every effort is made to package up all items in such a way as to ensure that they arrive with you in perfect condition.
We aim to despatch within 2 working days of receipt of payment, though very often we can get orders out quicker than that. If there is a delay for any reason, such as, at very busy periods we post a note on our home page to keep you informed.
Orders are shipped using Royal Mail options of:-
First Class Post – Prices start at £1.50 and normally, orders dispatched one day will arrive the following day, but this is not a guaranteed service from Royal Mail, so if you need guaranteed next day delivery, you should choose the Special Next Day Option; *During this period of disruption please order early in the day to get same day dispatch, due to our postal restrictions.
Recorded Signed For (First Class); the same as First Class but you need to sign on receiving the parcel. This can sometimes be slower than unrecorded mail; Prices start at £3.00.
Special Delivery Next Day Delivery – Due to postal restrictions during the Corona pandemic, our Special Next Day Delivery option is guaranteed before 4 p.m. the next day. Orders must be received before 2 p.m. Monday to Thursday to be dispatched that day for delivery the next day. If you require Saturday Guaranteed delivery extra payment will be needed so please contact us for a quote.
FREE First Class Shipping is available to all U.K. delivery addresses for Account holders spending £25.00 or more on goods.**During the Corona Virus pandemic this has been reduced to £10**
Register for an account to get this benefit as well as regular 5 and 10% discounts on larger spends.
JillyBeads ships worldwide. If you do not see your country in the drop-down list, please contact us and we can arrange for it to be added so you can process your order. Once again, the post is initially handled by the Royal Mail who passes on parcels to the local mail service of the country of destination.
International orders are shipped by:-
Airmail: Prices start at £3.70 for Europe and £4.75 for the rest of the world.
International Signed For: Prices start at £8.70 for Europe and £9.70 for the rest of the world.
We can arrange for an international courier delivery service by special arrangement, so contact us (email firstname.lastname@example.org, or phone 01524 412728) if you require this option.
We aim to dispatch orders within 2 working days of receipt of the order and payment but our turnaround time is often less than 24 hours.
During the Coronavirus pandemic, delivery times may be a little longer.
A confirmation email is sent to you once the order has been placed, and a second email is sent once the order has been packed and is ready for despatch.
If there is a delay for any reason, such as at very busy periods we post a note on our home page to keep you informed.